Applying For CIMB Housing Loan?

 It's doesn't matter if you're a first-time homebuyer, wanting to undergo a renovation on your existing house, or as a foreign investor who wishes to make Malaysia become your second home, you will need a home loan package to carry out the task. If you want to refinance your home to be able to save more money in the long term, then you may just seek advice on current financing features. You may receive more attractive terms from CIMB bank if you do your due diligence. You can get lower rates or higher value for your house so that you will be able to get extra cash. Refinancing also can help you a lot if you are thinking of renovating your house.

If you plan to buy a house for investment purposes, it is a good investment that could provide you with positive capital growth. Also, you may just buy a house and rent it out so that you will be able to receive rental to cover your monthly installment. No matter what your purpose is, you will always need to get a loan for you to do so.

CIMB Bank is currently the second largest financial services provider in Malaysia. The bank is listed is on Bursa Malaysia and carrying a total market capitalization of RM63.2 billion. For the history of CIMB Bank, you may just read on Wikipedia. The bank is now offering a diversification of financial products and services which are including various home loan packages. Among the housing loan packages offered by CIMB Bank are including Home Loan, Capped Rate Loan, My First Home Scheme, HomeFlexi, BizLoan, BizFlexi. Besides, they also have Flexi Home Financing-i and Flexi Business Premises Financial-i by CIMB Islamic Bank.

You may go to the CIMB Bank official website to know more about the home loan packages offering by them.

Unpleasant Experiences With CIMB Bank

However, even CIMB Bank is the second-largest bank in Malaysia, but most of the people are finding that their service is not actually up to standard. Many people are complaining about the bank especially their services and attitude toward customers.

Like one of the customers who asked to remain anonymous claimed that it is extremely tired and time consuming for her to deal with CIMB Bank when she was applying for her housing loan. She claimed that she has started applying for the housing loan since the beginning of the year, but until now almost 7 months passed the thing is still not settle.

She said she has submitted the letter and all the required documents to the bank when they first applied for the housing loan and they even have to get the confirmation from the CIMB front desk informed them that all documents are received. Then she thought everything was OK and she just waited for the loan to release. But, after a few weeks, she has no news at all from CIMB Bank and she just made up numerous calls to inquire about the status.

The answer that she got was the thing wasn't done yet. After a few days, they called the bank again, by then only the officer told her she has to send over her latest bank statement. After she sent, and another few days passed. Nothing happens. She just made another call and the other officer told him everything was under processing. She then told the officer that she prefers to go for an Islamic housing loan but the officer told her that this is going to trouble her a lot since she has to key in everything again and refuse her request! Can you imagine that?

She then went personally to the office and made the argument. They then agreed to amend and ask her to go back to wait. Still, another waiting and calling. She even has to beg the officer to keep her updated on her status. Since her lawyer was kept asking her why took so long time to get a housing loan and the deal is going to running out of time. She will need to pay for the penalty and other charges causing by the delay. After another 3 weeks, the officer still informs her that the processing department still having a meeting on her loan. She finally gave up and abandoned the loan. She just thinks that the whole thing was a nightmare for her and the CIMB staff seem like wishing all their customers go away to another bank instead of patronizing to their bank.

Arrogant and Rude CIMB Bank Staffs

The other customer who is very disappointed with CIMB service told me that he has been treated badly by the staff at the branch near where he lives. Most of the staff in that branch are very arrogant and rude. He said they tend not to bother or entertain you, nor provide any proper guidance to the customers. He went asking them something and what he received was a very rude yelling. What comes into his mind is the staff in that branch are unprofessional and they are talking like a gangster. He said he has been blacklisted the bank and he feels how lucky he was as he was intended to apply for a home loan from that branch in the first place.

Another Pissed Off Case Toward CIMB Bank

The other friend of mine said she was pissed off with CIMB Bank by communicating with the customer service. She would want to inquire about the housing loan and contacted the Customer Service Centre. Upon her expectation, the customer service is not well trained and almost knowing nothing and can't answer any of her questions.

She then makes up her mind by visiting the bank. But to her surprise, she saw more than 20 customers are sitting there impatiently waiting for their number to be called. She thinks since has come to the bank, just grab a number and wait there, after waiting for almost an hour, her patience is almost gone and she felt rather disgusted. She approached the counter and asked why they had been kept her waiting for so long. The answer that she received was that most of the officers have out for lunch and she should just keep waiting for her turn.

She was speechless and went off right away. She complains to me that CIMB Bank is very inefficient and they are not supposed to ask the customer to keep on waiting like a fool! They are wasting her time waiting for their staff to finish eating! She was trembling with anger and swears not to deal with the bank for the rest of her life.